TVpad3 frequently asked questions (FAQ)

TVpad3 frequently asked questions (FAQ)

Below are the most frequently asked questions (FAQ) about the TVpad3. This page will be updated frequently.

1. Do I have to pay shipping costs when I buy the machine on the official website?

The shipping costs are free for a lot of countries. See the table below. Also, you can see your shipping tracking number in the account you have signed up for during the purchase process.

2. Do I have to pay import costs/tax?

The vendor will put a very low value (25 USD) on the package, but there is still a chance that you have to pay import costs/tax if the customs does not believe the low value of the machine. Also, the import duty rule (pay tax if the value is over a certain threshold) can differ for each country, so check your customs website about this.

3. What is the after-sale service when you buy the TVpad on the official TVpad website?

You can return the machine within 7 days or exchange the machine for a new one within 15 days if the machine is faulty. Also, this machine has 1 year warranty. If you want to return the machine, make contact first with the customer service.

4 How to install/un-install the apps on the TVpad?

No apps are normally installed when you start the machine for the first time. After you have configured your settings, you can install the apps by going to "TVpad Store" in the main menu. In the "TVpad store", you can find all the apps. Choose the app you would like to install and press "OK" in the remote control. You can un-install an app by going to the "App Manager" tab. Go to the app you would like to un-install and press "OK" in the remote control. 

5. Will the TV apps work forever?

No, there is a chance that some of the apps won't work in the future.

6. What kind of Internet connection do I need for the TVpad?

At least a download speed of 3-4Mbps is needed to watch the channels. Be aware that these live TV channels also uses your upload connection, so you are downloading as well as uploading at the same time. Thus, this could affect your Internet browsing or gaming experience. Maybe your router has the option to limit the upload speed.

7. Do I have to pay a monthly/yearly fee for this device?

No, you don't have to pay a monthly/yearly fee for using this device.

8. How to switch video output from AV to HDMI and vice versa?

Normally, you can switch the video ouput in "Settings" ---> "Video Setting". You can also switch the video output by pressing F1 button for a couple of seconds on your remote control and wait for a couple of minuts. Try this method when the TVpad is turned on and you are only seeing a black screen on the TV. You can switch between PAL and NTSC by pressing the F2 button for a couple of seconds on your remote control.

9. How is the quality of the live TV channels and are they stable (without lags or stuttering)?

Generally speaking, the quality of the live TV channels is good. In the past 22 months, I haven't experienced lags/stuttering, so the livestreams are quite stable.

10. How much is the data usage when the TVpad is turned on?

Since not all the live TV channels are of the same quality (bitrate can differ), I can only mention a rough estimate of the data usage when you are watching a live TV channel. Watching a live TV channel for 10 minutes is about 63MB of data usage. This can be higher or lower depending on the livestream you are watching.

11. How to see the channel list within an app?

Press the "Menu" button on your remote control to see the channels in the app. You can also change a TV channel by using the up and down "arrows" buttons on your remote and then press the "OK" button.

12. How to update the TVpad apps?

It does not happen often that you need to update the apps. New TV channels can be added by the TVpad management without updating your app. When there is a new update of an app, you need to download the app again and install it again (un-install the old app first). 

13. What is the system interface language?

The following languages are available: Chinese, English, Korean and Japanese. 

14. What kind of video's can be played by TVpad?

TVpad can play video's with the following codecs: H.264, MPEG 1/2/4, VC-1, Real Video 8/9/10, H.263.

15. Can I watch two different live channels at the same time with only 1 TVpad?

No, that's not possible. You will need 2 TVpad units to be able to watch two different live channels at the same time.

16. Is it possible to buy a new remote control when the old remote control is broken?

Yes, that's possible. The market price for the remote control is $15 dollar and you can buy it on the official website. You can also use your Android phone as a remote control by installing the remote control app or you can use an Harmony One remote.

17. I am getting the "user does not exist" message (this could happen to TVpad users with firmware 3.0 or higher). What should I do?

It is most likely your Internet connection. Test whether your Internet connection works or not. Maybe your Internet cable is somehow disconnected (if you are using a wired connection). Also, try to restart your TVpad if you are getting "the user does not exist" message (user icon on the bottom is then gray instead of green), this may help. 

There is also a small possibility that there are some problems with the authentication server of TVpad (causing the "user does not exist" message), anyway you should still contact the customer service on the official site about your problem if the problem exists for more than 1 day.

18. How to reset or restore the TVpad to factory settings?

You can reset or restore the TVpad to factory settings by going to "Settings" in the main menu. Then, go to the tab "Factory Default" to restore your settings.

19. Can I use the TVpad on my computer (PC)/laptop?

If your PC monitor or laptop has HDMI input connection, then you can use the TVpad also on that device.

20. Where can I find the TVpad Store with the apps?
The TVpad Store is part of the software. You only have to turn on your TVpad mediaplayer and from there you can go to the TVpad store.